App issues in Russia due to blockade


  • Administrator

    I am just creating this topic so that I can move some other posts from a different topic here.


    Shortened version of this link: on.windy.com/BlockadeRussia


  • Administrator

    In the last few days, many users from Russia have reported that their Android app stopped working. In some cases it seems to relate with the Android system WebView update problems, however, they all say that they have it updated. Also, their Windy app version is the latest possible, 14.04.

    Google Play Console, translated from Russian:

    • "Everything was fine until he stopped working. Two days like hanging." --- (Apr 18, 2018 at 5:08 AM) Device: Galaxy S6 ; OS: Android 6.0

    • "After the update, it requires - Update AndroidSystemWebView to the latest version - although the latest version is installed." --- (Apr 18, 2018 at 10:19 AM) Device: P9 lite smart ; OS: Android 6.0

    • "The guard does not work. The whole application does not work. Please correct." --- (Apr 18, 2018 at 4:11 PM) Device: P8 Lite ; OS: Android 6.0

    • "Stopped updating data via mobile Internet, only through wifi... Fix it urgently, very excellent application was!" --- (Apr 18, 2018 at 4:35 PM) Device: pri6737t_66_m0 ; OS: —

    • "The application stopped working, requests an update to the android system web view. This application has been updated to the latest version. Still trying to enter under their login, writes error." --- (Apr 19, 2018 at 10:20 AM) Device: YotaPhone2 ; OS: Android 6.0

    • "Does not work." --- (Apr 19, 2018 at 3:19 PM) Device: Galaxy Note8 ; OS: Android 8.0

    • "The application does not work. Oh, you're out of something when all the other apps in order and traffic is excellent. Reset, the result is the same. Does not work for 3 days." --- (Apr 19, 2018 at 5:02 PM) Device: ZenFone 3 ; OS: Android 8.0

    • "Great app. The weather forecast is the least. Stop using other sources. But .... the last few days I can not see forecast for the settlement." --- (Apr 19, 2018 at 8:52 PM) Device: Galaxy S5 ; OS: Anroid 6.0

    • "Stopped working." --- (Apr 19, 2018 at 9:02 PM) Device: Honor 5A ; OS: Android 5.1

    • "A detailed forecast for these places does not work for several days. Online windy. com is the same. Apparently the war with cloud services makes itself known." --- (Apr 20, 2018 at 1:46 AM) Device: A3-A30 , OS: Android 6.0

    • "All the problems with the update are most likely due to the ОПСОСов and Роскомнадзора, wi-fi is updated without problems, over the mobile network only through VPN, "operator tele2". The project and the developers of luck and success." --- (Apr 20, 2018 at 9:23 AM) Device: OnePlus3T ; OS: Android 8.0

    • "The application is excellent! But after upgrading MIUI to version 9.5.8.0 refuses to work. Writes that you need to update the Android system Webview. Everything is updated, but the program does not work." --- (Apr 20, 2018 at 10:14 AM) Device: Redmi Note 4 ; OS: Android 7.0

    • "Super application. But it stopped working, sadness..." --- (Apr 20, 2018 at 2:35 PM) Device: Redmi Note 4 ; OS: Android 7.0

    • "Six months ago all worked perfectly. As with all applications, it was spoiled updates, absolutely unnecessary. Does not open through the wi fi (oh, it seems you are not online, but the Internet speed of 30 Mbit / s), if opened from mobile internet, then immediately crash. Sent hundreds of reports on spontaneous closure of an error - none of the update fixes There was nothing. We will look for an alternative useless, spoiled applications." --- (Apr 22, 2018 at 12:21 PM) Device: MI 5s Plus ; OS: Android 7.0

    • "Stopped working." --- (Apr 22, 2018 at 12:24 PM) Device: Galaxy A5(2017) ; OS: Android 7.0

    • "Not updated via the mobile Internet." --- (Apr 22, 2018 at 5:32 PM) Device: P10 lite ; OS: Android 7.0

    • "The application has stopped updating the weather data - work offline (the detailed forecast is not updated if you select the current location)." --- (Apr 23, 2018 at 6:18 AM) Device: P9 lite ; OS: Android 7.0

    Email, translated from Russian:

    • "Windy can not get its position and update forecast." --- (Apr 20, 2018 at 2:11 PM)
      ---> "Yes, I am from Russia. And this is really the problem, but I can not contact your chat, it is not load also." --- (21 Apr, 2018 at 6:58 AM)

    • "Good evening. The last few days do not load a detailed forecast map, the cyclones are visible, but the hourly is an empty line. What can be wrong?" --- (Apr 21, 2018 at 7:58 PM)

    • "Hello. I can not go to the address you have suggested. The blocking of cloud services in Russia has touched many resources. Some sites and addresses do not work at all (although it is not indicated that they are blocked for something) Detailed forecast for windy.com does not work." --- (Apr 23, 2018 at 9:27 AM)



  • Hello, noticed that the problem with downloading the widget and local weather, as well as this page https://community.windy.com is associated with the provider. I'm in Russia with a mobile operator TELE2 and a home provider TTK I can not download, but from a mobile MTS and through vpn Amsterdam all works. I hope you understand, thank you!


  • Administrator

    Hi @gorbachsv, many thanks for clarifying this issue. We have just investigated it & found a solution on our side, although it's obviously not our fault. Best wishes ~ Marie


  • Administrator

    So, this particular problem was related to these 2 issues:

    More info here: https://community.windy.com/topic/5034/the-page-of-api-is-forbidden/15


    EDIT: Now it is working again, thanks to our compromise on infrastructure.

    Google Play Console, translated from Russian:

    • “It worked. Excellent prognosis.” --- (Apr 23, 2018 at 3:48 PM)

    • “Hooray! Repaired, everything perfectly updates and coincides for 3 days 100%! The best application!” --- (Apr 23, 2018 at 2:19 PM)

    Email, translated from Russian:

    • “Thank you so much. The map loads. The application works without errors.” --- (Apr 23, 2018 at 5:38 PM)
    • “Thank you. Everything worked. Both on the website and in the app. And the response to the loading of maps and animation has improved.” --- (Apr 23, 2018 at 6:57 PM)
    • “From Russia. Thank you. It works now.” --- (Apr 24, 2018 at 6:33 AM)

  • Administrator

    Another server issues?

    Google Play Console, translated from Russian:

    • “The app has stopped working. The cause is unknown.” --- (Apr 27, 2018, 6:15:18 AM ; Xperia Z5 dual ; Android 7.1)

    Email, translated from Russian:

    • “Hello. Again the same problem - another blocking of IP addresses.” --- (Apr 28, 2018, 6:57 AM)
      ---> “The link can not be navigated. Go to the link https://www.windy.com/ does not work. The application does not display (not loaded) an interactive map. A detailed forecast for the site works correctly.” (May 1, 2018, 3:33 PM)

    EDIT: Now it seems to be working again.

    Email, translated from Russian:

    "Now it’s working." --- (May 1, 2018 at 5:19 PM)


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