Widget problems

Marienka

Hi everyone,

here you can let us know what kind of issues you’re experiencing with our Android (plus newly also iPhone & iPad) widget: What is annoying, what could be done better and, most importantly, what does not work at all ("keeps crashing & never refreshing").

1. Make sure that you have the latest version of our app.

2. Please, provide us with info about your device and Android/iOS version.

3. Describe the problem with your widget, including all the key circumstances (your settings, location change, network/data connection, etc.).

Here are a few tips you can try if you spot a widget issue - What to do

Many thanks for your feedback, we will do our best to reflect it.

https://community.windy.com/tags/widget

Marienka

Comments from the Google Play Console & via email – just to mention some:

"The widget does not update and hangs all the time." --- (Oct 26, 2017 at 2:26 AM ; Nexux 6P ; Android 8.0)
---> "Updating the widget is irregular." --- (May 2, 2018 at 2:58 PM)
"Widget is broken, only loads weather when you set up the widget but after that the widget is empty saying it failed to retrieve data even though there is data and wifi connection, I have cleared data but problem remains, please fix!" --- (Jan 18, 2018, 7:50:25 AM ; Galaxy S8 Android 7.0)
“Widget should increase the field for the tap to update weather. Usually I open the app instead of updating. Otherwise super.” --- (Mar 12, 2018 ; LG G3 ; Android 6.0)
"It's a great app but widget loses connection and never refreshes. Weird bug. It happens in any cellphone I have used." --- (Mar 22, 2018 at 10:58 PM ; Galaxy S8 ; Android 8.0)
"The otherwise excellent widgets that easily fit into a 4x1 or 5x1 slot, yet are artificially forced into a 2-high vertical slot, thus unnecessarily consuming double the amount of precious screen real estate with blank space ... Is this done just to aggravate people who use widgets?" --- (Mar 30, 2018 ; Galaxy Note8 ; Android 7.1)
"Nefungují widgety - jen prázdné políčko, občas s kroužkem, že se načítá, ale nic se neděje." --- (Apr 20, 2018 at 7:19 AM ; Galaxy Note8 ; Android 8.0)
"Předpovědi obvykle vycházejí velmi přesně. Občas se stane, že se s předpovědí splete, ale v porovnání s ostatními aplikacemi se mi osvědčila zatím nejlépe. Bohužel mi z nějakého důvodu nefunguje widget, jelikož je většinu dne prázdný s tím, že je údajně bez internetu, a když už se uračí načíst, tak s polohou, která je i přes 12h stará. V poslední době se mi stává i v aplikaci, že se mi načte poloha, kde už dávno nejsem, samozřejmě se to dá během pár sekund vyřešit ručním zadáním místa (ale je to škoda, použití by bylo o to příjemnější)." --- (Apr 25, 2018 ; P8 lite 2017 ; Android 7.0)
“Aplikace perfektní, ale jak už zde psali jiní. Widget chvilku funguje, ale pak se jen protáčí kolečko, neaktualizuje se. Uvítal bych velikost widgetu 4x1. Možnost uložení prognózy, třeba NEMS. Po vybrání, zavření aplikace a znovu otevření je opět ECMWF.” --- (Apr 27, 2018 at 11:30 PM ; Moto Z Play Droid ; Android 7.1)
"Widget nenačítá data. V aplikaci se velice pomalu stahují meteo snímky, předpovědi větru, teplot, atd atd a častokrát se ani nenačtou vůbec." --- (May 2, 2018 at 5:43 PM ; Xiaomi Redmi Note 4 global ; Android 8.1)
"Hallo, for number of weeks I have experienced problems. The widget doesn't display any data as you can see on the picture. I reinstalled widget countless of time. Samsung S7 Edge, latest patches, Android 7." --- (May 19, 2018 at 7:40 PM; via email)

UPDATE:

"Automatic widget refresh needs correction, it is taking longer than needed, and compromising phone performance. Otherwise this is a great app." --- (Jun 14, 2018 at 1:32 AM ; Moto G (5th Gen) ; Android 7.0)
"Any problem about to receive forecast data, the widget is blank." --- (Jun 16, 2018 at 12:12 AM ; Moto X Play ; Android 7.1)
"Widget isn't editable. why?" --- (Jun 18, 2018 at 10:43 PM ; Redmi Note 3 ; Android 6.0)
--> "Hello. I mean, I don't see brown border, I want hiden wind, change color font, change transparency widget..." --- (Jul 8, 2018 at 9:29 AM ; via email)
--> "Myslel som ze sa da widget upravovat, odstranit hnedy ramcek, nepotrebujem zobrazovat rychlost vetra to by som chcel skryt. Chcel by som zmenit farbu pisma niektore cisla nie su dobre viditelne (zalezi od obrazka na ploche) A prave pre to by som privital kedby sa dal widget upravovat. Uroven prihladnosti a podobne." --- (Jul 9, 2018, at 7:36 PM ; via email)
--> "Ano to sa aj mne stava ze widget vypadne, tak ak sa vam ten widget podarí vyriešiť bude to dôležitejšie. Pre mna osobne je lepšie ked si ja zvolim ktore udaje tam chcem vidieť a nie všetky. Dakujem za info." --- (July 12, 2018, at 12:20 PM ; via email)
PLUS SCREENSHOT WIDGETU – PRÁZDNÁ PLOCHA V RÁMEČKU S LOGEM WINDY
"The widget often fails to download data." --- (Jun 19, 2018 at 9:48 PM ; Galaxy S7 Edge ; Android 7.0)
"An attempt to update the widget opens the application." --- (Jun 19, 2018 at 8:13 PM ; KEYone ; Android 7.1)
"The widget often fails to download data." --- (Jun 19, 2018 at 9:48 PM ; Galaxy S7 edge ; Android 7.0)
"Hello have a problem with the widget that doesn't stop and the content disappears, then I have another question would it be possible that it updates hourly? and a running message about the current weather of a favorite would not be bad. LG Jo." --- (Jun 20, 2018 at 1:54 PM ; via email)
"Latest upgrade broke the app. The widget cannot be refreshed manually because it opens the app. Also the location is not reported correctly, it seems like it's cached somewhere." --- (Jun 20, 2018 at 6:24 PM ; OnePlus 6 ; Android 8.1)

"After the last update I can no longer update the widget after I turn off the phone. Can you solve the problem?" --- (Jun 21, 2018 at 8:43 AM ; Galaxy S7 ; Android 8.0)
"Tlačítko aktualizace widgetu spouští pouze aplikaci, nikoliv obnovení." --- (Jun 26, 2018 at 3:14 PM ; Redmi 4X ; Android 71.)

ŠÍLENÝ AUTO-PŘEKLAD Z MAĎARŠTINY OD NEÚNAVNÉHO STĚŽOVATELE:
"Since the update has been worse, the widget has become worse. Missing the bottom of the widget, no weather data is visible. The screenshot is out of it. Another mistake is that the widget can not be updated, the circular arrow is rotating on the right upper edge only. Would correct these mistakes." --- (Jun 18, 2018 at 9:45 PM ; via email)
"It's a pity that the widget is still not fixed so it can not be used because its lower part is not visible when using the smaller widget. You can not zoom in the direction of the page upside down!" --- (Jun 29, 2018 at 8:13 PM ; Galaxy A5(2017) ; Android 8.0)
--> "You can use it this way - you can only enlarge laterally! Data does not appear! you can not reduce or enlarge the widget to see the data. There is nothing to choose from the daily display widget. I do not know how to fix it." --- (Jul 4, 2018 at 2:18 PM ; via email)
--> "the widgets still lack the underside (which shows the weather in daily display) the other two have no problem though the radar does not work here! (No radar converage for this location) write this out! the last two updates were still good! 8.0 / hour / now not good !!! can not fit in to see the wig visible information ... what about a 4X2 size, daily weather widget? even its size is not good, even so! just take the big area.I would like the 4X1 to the daily display widget! the clock resolution is ok ... the radar widget (though it does not work) if it is so it will be deleted." --- (Jul 10, 2018 at 10:14 AM ; Galaxy A5(2017) ; Android 8.0)
--> "The underside of the widget is missing. I set it up to 2 rows high, it is incomplete! I'm sending a screenshot, here is the bug. The version before the update was still the widest size. the problem is that it can only be adjusted laterally, the height can not be set. The 2 lines are also incomplete. I can see what I'm sending." --- (Jul 11, 2018 at 12:36 PM ; via email)
PLUS NĚJAKÉ SCREENSHOTY, DÁM PAK DO MONDAY
"Widget don't work properly." --- (Jul 2, 2018 at 10:23 AM ; Xperia XA1 ; Android 7.0)
"Po nedávné aktualizaci neustále zamrzá widget." --- (Jul 3, 2018 at 9:58 PM ; Mate 9 ; Android 8.0)
"Widget radar NEFUNKČNÍ." --- (Jul 6, 2018 at 7:50 AM ; Mate 10 Pro ; Android 8.0)
"Can't change the widget units from Celsius." --- (Jul 7, 2018 at 4:37 AM ; OnePlus 6 ; Android 8.1)
"Great app and absolutly terrible widget. No need to take whole two rows and have such huge frame. Otherwise would be 5* " --- (Jul 17, 2018 at 2:01 PM ; V30 ; Android 8.0)
"Good informations... But why inspite of allow localisation, every time shows me another city?! And widget says localisation unnown?!" --- (Jul 18, 2018 at 11:57 AM ; Xperia™ M4 Aqua ; Android 6.0)

Loupio

I would like to be able to select the NAM model for my widget. It doesn't give me the choice and clearly it is the most accurate where I am.

3axis

Always says "failed to load", manual refresh often fails until the app has been opened.

With this thread starting a few weeks ago,is this likely to be fixed any time soon?

Also please add option to make text on the widget larger and or bold.

https://community.windy.com/topic/5918/widget-update

Marienka

Another user via e-mail:

"Hello! Developers have some problems with the wiget! Anyway I plug in the screen, i miss the subset of the widget. It can only be loaded in 4x2 size and does not display the bottom part information. I provided screen photo. Samsung A520F 8.0 Oreo."

0_1527775790897_Screenshot_20180530-165415_Samsung Experience Home (cut).jpg

0_1527775801338_Screenshot_20180530-165432_Samsung Experience Home (cut).jpg

Cispeo

Hi
I am using the widget on Android 8.1.0. There is no setting icon on the widget. The only way to change the location is to delete the widget and reinstall it.
The only setting possibility I got during the widget installation is the location. No chance to select the forecast model or so.
I think that it would be an improvement to be able to change the settings without having to delete the widget and reinstall it. I think that it would an additional improvement that the settings include the possibility of choosing the forecast model.
Kind Regards

Zaheer

Hi there.

I'm having the same loading issue, doesn't work after the first set up.

Some suggestions I'd love to see...

if the widget is taking up 4x2 then maybe use that space? Instead of dead space above and below, make the icons and text a big bigger
it would be great if I could scroll on the widget. It would be nice to see the weekend's weather forecast instead of needing to open the app for that.
settings... I'd like the option to set the wind to kmph instead of knots

Android 8.0

Thank you for an amazing app

Marienka

https://community.windy.com/topic/5122/failed-to-retrieve-forecast-data

quatzar

Widgets
failed to retrieve forecast data

Only way to get widgets back is to remove them and put them in again.

Widget location - specific location Shoreham

Widgets are resized for nova launcher.
Both normal app and beta doesn't seem to be different.

Everything up to date S8plus Oreo nova launcher

flaxos

Dobrý den, je prosím nějaká možnost, jak v transparentním režimu zobrazení widgetu zrušit červené orámování? Nechápu, proč je zde, celkově narušuje design. Děkuji za odpověď.

SteelToad

Why .. Why .. Why ? Why make a beautiful radar widget, and give it a transparent background so that it fits in perfectly with my desktop ... and then put a HIDEOUS red border around it with no option to remove it ?

WHY

Boomerius

When adding a widget I can't choose any place, it's either my current location or some other 2 random places (maybe from the ones I did a search previously)

Android, galaxy 9, default OS.

Marienka

Hi @boomerius , if you save a spot as your Favorite (you need to be logged in), then you can choose this place for a widget. But not yet in case of European locations – hopefully coming soon.

fajfos

Hello,
Samsung S7, Android 8.0. The widget doesn't load any data when mobile data saver (spořič dat) is active. When it's off, the widget works fine.

rbbot

For me the widget not updating is due to Windy being on the list of apps that are "Optimsed" for battery usage. Google / Samsung have made this easy to switch on but awkward to switch off. Here is how I did it on a Samsung with Android Oreo:

Go to phone settings
Select Apps
Select Windy from the Apps list
Select Battery
Select Optimise Battery Usage
Change the filter at the top of the page to 'All Apps'
Scroll down to Windy and switch the optimisation off

If the devs can detect battery is optimised, perhaps suggest switching it off in the error message. Also, it would be a good idea to show the last updated date/time in the top right of the widget titlebar.

SPriest

The forecast widgets load and show, but the radar widget isn't loading at all on my Android device. I've tried using the radar widget on many different internet connections, but it still won't work. What could I do?

gzip

Widget Suggestions:

Font size is too small. I suppose 4x1 is ok since there isn't any more space but 4x2 should expand and increase font size to make it easier to read.
It should display the next 24 hours only to make it easier to read. Scrolling may be added if possible for people who want multi-day forecast.
If it is unable to retrieve data, it should continue to display the previous data. The error message could be displayed in the header next to the refresh button.

逐风者

@Marienka 你好，谢谢你的软件分享，来自中国的动力伞玩家：）

amine.23

@Marienka I am from Algeria

sk8balin

I'm using a Oneplus 3T phone with Android 8.0. The widget works perfectly fine but it lacks of choice regarding the different weather forecasts available within the app. Is there a way to develop more options to customize the widget in an upcoming version of the app?
Besides that, Windy is the most beautiful and precise weather app out there, please keep it up! 🤟