Not receiving email alerts

[A Former User]

I have set up email alerts. However, I have not received a welcome alert or any alerts at all. I don't know what the problem is. Thank you.

[Michal.Koldinsky]

Have You checked your SPAM folder? Did the forecast match alert requirements?

[A Former User]

Yes to both. Nothing in spam. All alert requirements met.

[TomSlavkovsky]

Send us the alert id, we will check.

[A Former User]

5aebd7dc035c36711198fdd1

[A Former User]

Are you having any luck with the alert ID I sent you?

[Reijo]

@tomslavkovsky

[TomSlavkovsky]

@Bowler @Reijo Sorry for waiting, I just checked your alert, which is not possible to fulfil. You selected to many options: swell, snow, wind, rain, temp. Check and adjust the values. The alert is in the database and it is checked every day.