How to Change Username or Password


  • Administrator

    After repeated requests, we have just enabled the option to change your usernames (by yourselves, which wasn't possible until now).

    You can do so via >> Profile >> Edit Profile >> Change Username.

    PLEASE NOTE: If you have ever been tagged by someone in their post via the @previous-username-that-you-no-longer-have , the tag will not automatically change to your new username, and will not remain an active clickable tag. Instead, it will stay the way it was, just as a normal text.

    To change your profile picture / email / password, or to delete your account, just follow the same process clicking the appropriate button.

    0_1538482967514_2018-10-02-profile-edit.png


    To reset a forgotten or non-functional password, let me suggest you these tips on what to do first before contacting us for assistance:

    1. Make sure that the user account you refer to (+ your email address + password) is associated with our Windy.com (which is completely free of charge and has no "pro" version), and not with some misleading "Windy app" etc.
      We can only provide assistance within our own service, not within competitive services including those that rob our brand.

    2. Make sure that your mailbox has not run out of capacity. In case it has, then even if you're still able to send emails, you can no longer receive ones. Please clean your mailbox and/or try to increase its capacity.
      Of course, we are always happy to help! :) However, there's nothing we can do for you if our emails with instructions and helpful links keep automatically returning to us by the Mail Delivery System.

    In case that none of these steps have helped, please contact us at info[at]windy.com from a different email address with a different email service provider. This may be a domain blocking problem.

    Thank you!


    Shortened version of this link: https://on.windy.com/ProfileEdit



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