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    No emails from alerts?

    Bug Reports
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    • firestar222
      firestar222 last edited by

      Hello, I have been trying to set up the alerts to notify me of certain conditions and cannot seem to get it to send me any emails? I have checked the spam folder. I am pretty sure the conditions are being met. Any suggestions?

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      • Marienka
        Marienka last edited by

        Hi @firestar222 , do your alerts at least appear in the list of your Favorites? (Alerts are marked with the blue bell icon.)

        Also, what email service provider are you using? This may be a domain blocking problem.

        Best wishes
        ~ Marie

        1 Reply Last reply Reply Quote 2
        • firestar222
          firestar222 last edited by

          Hello Marienka, I don't know if you changed anything but I have just started getting the alerts now? I am on gmail. So, if you did change it, you fixed it! :)

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          • Marienka
            Marienka last edited by

            Hi @firestar222 , I did nothing, only asking questions :D but happy that your alerts are working now! By the way, did you start getting them just from now on, or did you get any 'old ones' (with a delay), too?

            Best wishes
            ~ Marie

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            • firestar222
              firestar222 last edited by

              No old ones, just started getting them. I will try making a new one and that it works if that will be helpful?

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              • Marienka
                Marienka last edited by

                @firestar222 OK if you don't mind, thank you! (I was just wondering if there were some possible "stuck" emails that were sent to you but never or later received.) Thanks for your testing and having me updated. :)

                Best wishes
                ~ Marie

                ivo 1 Reply Last reply Reply Quote 0
                • ivo
                  ivo Administrator @Marienka last edited by

                  @marienka Did Martin Dolecek checked this?

                  Marienka 1 Reply Last reply Reply Quote 0
                  • Marienka
                    Marienka @ivo last edited by

                    @ivo I'm not sure at the moment.

                    Best wishes
                    ~ Marie

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                    • Marienka
                      Marienka last edited by

                      @firestar222 Can you please send me the ID of the alert(s) that you suspect didn't work well?

                      You can read the ID at the bottom of the particular alert settings (Favorites >> "Edit alert" >> "ID of this alert: ..... "), or alternatively in its URL.

                      Best wishes
                      ~ Marie

                      1 Reply Last reply Reply Quote 0
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