"api4/auth" 404 (Not Found) from Russia
I published with API4 to our service.
The almost users are no problem with API4.
But there is the problem with some users.
I received the console error message from our user who can not display the radar map.
They can not display the radar map even the latest version of browser.
And many of them are in Russia.
And they can display the radar map with the embed type.
I guess that API4 is blocking a special internet provider.
I want to display the radar map to all our users.
Can you solve this problem?
-- Console error
This console error is not displayed to the almost users.
- Console massage:
Failed to load resource: the server responded with a status of 404 (Not Found)
-- The browser they can not display the radar map
The almost users are no problem with these browser.
- Chrome (Windows)
- Chrome (Android)
- Firefox (Windows)
- IE11 (Windows)
- Samsung Internet (Android)
Please help me as soon as possible!
evgeny_t last edited by
We have same problem.
Hi @k_shino , we're sorry about that. Can you please check it now and let us know if it is working? Thank you.
andreyzagoruy last edited by
@marienka auth is not working for me too despite the fact that i'm not from Russia. api4.windy.com is in constant redirect for me too most of the time. I wonder if it's because of you moving to new API version and kinda hope that issues are going to be solved soon
This post is deleted!
@Marienka Hello, Our user in Russia tested again.
His all browser (Chrome, Firefox, IE, etc) could not display the windy map by API4.
And the console error of his browser is displayed.
ReferenceError: windyInit is not defined
I think "api4/auth" is no problem, but he can not connect "assets/libBoot.js".
And there are still some user in Russia they can not display the windy map by API4.
@Marienka They lives in Ukraine too.
They have blocked Yandex services.
Hi @k_shino, thanks for the info. Can you please send me your IP address? You can do so via chat, if you prefer.
@Marienka My IP address does not relate this problem.
Because I don't live in Russia or Ukraine.
I received this problem from the user of our service who live in Russia or Ukraine.
@k_shino OK, are you able to detect (or ask them about) their IP addresses?
@Marienka I will ask him who live in Ukraine.
But I don't want to write his IP address on this board.
So, can you tell me your e-mail address?
@Marienka I sent the IP addresses to your email.
Please check it.
@k_shino Thank you, email received and re-sent to our Infrastructure Administrator. We will investigate what can be done on our part and then we'll let you know.