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    Unsolved Donation option doesn't work for me

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    • A
      ArtUrlWWW
      last edited by ArtUrlWWW

      Hi.
      I wanted to donate you, but it doesn't work for me.
      How to reproduce:

      • Open https://www.windy.com/-Temperature-temp?temp,3.250,70.840,3,p:off

      • Press menu on upper left corner

      • Donate

      • It will open page https://www.windy.com/donate?temp,3.250,70.840,3,p:off

      • Progress bar infinitely rotating above the inscription "You can also donate........." and nothing happens.

      Kazan, Russia.

      1 Reply Last reply Reply Quote 0
      • MarienkaM
        Marienka
        last edited by Marienka

        Hi @ArtUrlWWW , thanks for your report, we will investigate it.

        EDIT: It seems to be working for me here in the Czech Republic.

        Best wishes
        ~ Marie

        1 Reply Last reply Reply Quote 0
        • A
          ArtUrlWWW
          last edited by ArtUrlWWW

          OK... Still doesn't work - infinite prgress bar. May HAR log file from Google Developer Console help to solve the problem? If yes, I can share it with you.

          MarienkaM 1 Reply Last reply Reply Quote 0
          • MarienkaM
            Marienka @ArtUrlWWW
            last edited by

            @ArtUrlWWW Can you please share a screenshot of the situation? You can just post it here, thank you!

            At the moment I am not able to answer your question and many guys from our team are on vacation right now. However, if you send any details via info[at]windy.com we will answer as soon as we know the cause of this problem.

            Best wishes
            ~ Marie

            1 Reply Last reply Reply Quote 0
            • A
              ArtUrlWWW
              last edited by

              I see an error in Error console ```
              {
              "runningMs": 10844,
              "type": "user",
              "module": "Unable to recieve/render donation prods from Fastpring",
              "msg": 0,
              "line": null,
              "col": null,
              "url": "https://www.windy.com/donate?56.080,49.870,5,p:off",
              "script": null,
              "ver": "18.6.0",
              "target": "index",
              "latestBcast": "bcast: rqstOpen donate (1955ms. ago)
              bcast: pluginOpened donate (1796ms. ago)
              bcast: pluginClosed patch (1453ms. ago)
              bcast: pluginClosed lhpane (1453ms. ago)
              bcast: noConnection http (2ms. ago)
              ",
              "sessionName": "ru-ArtUrlWWW",
              "sessionCounter": 33,
              "lang": "en",
              "retina": false,
              "size": "2560x1440",
              "glParticles": false,
              "platform": "desktop",
              "errorID": ""
              }

              About this version
              Target: index.html
              Version: 18.6.0
              Built: 2019-03-11, 09:16
              Your browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.75 Safari/537.36
              WebGL particles: not

              1 Reply Last reply Reply Quote 0
              • T
                TomSlavkovsky API developers | Premium
                last edited by

                @ArtUrlWWW I have connected to Windy using VPN and everything works in Firefox. Could you please try a different browser? What operation system do you use?

                1 Reply Last reply Reply Quote 0
                • A
                  ArtUrlWWW
                  last edited by

                  I use Google Chrome at stable channel with the latest update on Windows 10. AdBlock is disabled for windy.com .
                  Also tested with InternetExplorer - same bug, it doesn't show.

                  1 Reply Last reply Reply Quote 0
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