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    Widget not loading

    Replicable BUGs
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    • BarboraSamkovaB
      BarboraSamkova
      last edited by

      Hi @Thomy, I already sent you an email.

      C O 2 Replies Last reply Reply Quote 1
      • T
        Thomy
        last edited by

        Yes. Just replied.
        However, for the benefit of everyone, I can write my phone specs also here.
        I have a Xiaomi Mi A2 lite. It is an AndroidOne phone, so pure Andorid 9 with the latest security updates.
        Thanks!

        1 Reply Last reply Reply Quote 2
        • C
          cathleen78 @BarboraSamkova
          last edited by

          @BarboraSamkova I have the same problem with the "Not loading widget"!

          BarboraSamkovaB 1 Reply Last reply Reply Quote 1
          • BarboraSamkovaB
            BarboraSamkova @cathleen78
            last edited by

            Hi @cathleen78, could you tell me which device you have and also is it Android / iOS?

            C 1 Reply Last reply Reply Quote 1
            • C
              cathleen78 @BarboraSamkova
              last edited by

              @BarboraSamkova I have an Android Samsung Note8.

              BarboraSamkovaB 1 Reply Last reply Reply Quote 1
              • BarboraSamkovaB
                BarboraSamkova @cathleen78
                last edited by

                @cathleen78 it should be working, could you try to remove the widget and put on your screen again?

                C 2 Replies Last reply Reply Quote 1
                • C
                  cathleen78 @BarboraSamkova
                  last edited by

                  @BarboraSamkova it works! thanks!

                  1 Reply Last reply Reply Quote 2
                  • C
                    cathleen78 @BarboraSamkova
                    last edited by

                    @BarboraSamkova unfortunately the problem comes again and again and the only solution is to remove the widget from the screen and put on again. that's a pity!

                    1 Reply Last reply Reply Quote 1
                    • BarboraSamkovaB
                      BarboraSamkova
                      last edited by

                      @cathleen78 I am sorry for the problems. We are trying to fix it!

                      1 Reply Last reply Reply Quote 1
                      • A
                        astocki | Premium
                        last edited by

                        Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

                        1 Reply Last reply Reply Quote 0
                        • petra.pikP
                          petra.pik
                          last edited by

                          Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

                          Petra

                          1 Reply Last reply Reply Quote 0
                          • O
                            o1ivier @BarboraSamkova | Premium
                            last edited by

                            @BarboraSamkova
                            I alrady have the same Pb. Samsung galaxy A54 With android 13

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @o1ivier
                              last edited by

                              @o1ivier Please check this article and let us know if you need any further assistance.

                              O 1 Reply Last reply Reply Quote 0
                              • O
                                o1ivier @Suty | Premium
                                last edited by

                                @Ondřej-Šutera I have checked all the poins, and my config is OK no restrictions on notifications, locations, data, and battery usages. My celphone android version is the Last one for A54, and i have no windy update available on thz playstore

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @o1ivier
                                  last edited by

                                  @o1ivier And what exactly do you see? Black screen on widget and "Widget cannot be loaded" or anything similar?

                                  O 1 Reply Last reply Reply Quote 0
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                                    o1ivier @Suty | Premium
                                    last edited by

                                    @Ondřej-Šutera Black screen on widget and on notifications "updating widget" and thats all. I tried to remove widget an recreat Widget with no success...!!! I attatch a screenshot :
                                    Screenshot_20231005_215519_Nova7.jpg

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator @o1ivier
                                      last edited by

                                      @o1ivier Hi, did you also check this link, where all possible tools that affect the behavior in Android 13 are mentioned?

                                      O 1 Reply Last reply Reply Quote 0
                                      • O
                                        o1ivier @Suty | Premium
                                        last edited by

                                        @Ondřej-Šutera yes i checked all parameters detailled on this link cf screenshot Screenshot_20231006_092412_Settings.jpg
                                        Screenshot_20231006_092359_Settings.jpg
                                        I tried to remove ans reinstall windy. Widgets are working juste after the install but after 12 hours, th pb come Black....

                                        O 1 Reply Last reply Reply Quote 0
                                        • O
                                          o1ivier @o1ivier | Premium
                                          last edited by

                                          @o1ivier after sevrals tests it seams to be a pb on localization services on android 13. If I fix widget with meteo at one of my favorites, it works with no pb.

                                          MarkNagyM 1 Reply Last reply Reply Quote 1
                                          • MarkNagyM
                                            MarkNagy @o1ivier
                                            last edited by

                                            @o1ivier Hi. Did you allow accessing your location "All the time"?

                                            1 Reply Last reply Reply Quote 0
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