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    Widget not loading

    Replicable BUGs
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    • BarboraSamkovaB
      BarboraSamkova @cathleen78
      last edited by

      Hi @cathleen78, could you tell me which device you have and also is it Android / iOS?

      C 1 Reply Last reply Reply Quote 1
      • C
        cathleen78 @BarboraSamkova
        last edited by

        @BarboraSamkova I have an Android Samsung Note8.

        BarboraSamkovaB 1 Reply Last reply Reply Quote 1
        • BarboraSamkovaB
          BarboraSamkova @cathleen78
          last edited by

          @cathleen78 it should be working, could you try to remove the widget and put on your screen again?

          C 2 Replies Last reply Reply Quote 1
          • C
            cathleen78 @BarboraSamkova
            last edited by

            @BarboraSamkova it works! thanks!

            1 Reply Last reply Reply Quote 2
            • C
              cathleen78 @BarboraSamkova
              last edited by

              @BarboraSamkova unfortunately the problem comes again and again and the only solution is to remove the widget from the screen and put on again. that's a pity!

              1 Reply Last reply Reply Quote 1
              • BarboraSamkovaB
                BarboraSamkova
                last edited by

                @cathleen78 I am sorry for the problems. We are trying to fix it!

                1 Reply Last reply Reply Quote 1
                • A
                  astocki | Premium
                  last edited by

                  Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

                  1 Reply Last reply Reply Quote 0
                  • petra.pikP
                    petra.pik
                    last edited by

                    Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

                    Petra

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                    • O
                      o1ivier @BarboraSamkova | Premium
                      last edited by

                      @BarboraSamkova
                      I alrady have the same Pb. Samsung galaxy A54 With android 13

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @o1ivier
                        last edited by

                        @o1ivier Please check this article and let us know if you need any further assistance.

                        O 1 Reply Last reply Reply Quote 0
                        • O
                          o1ivier @Suty | Premium
                          last edited by

                          @Ondřej-Šutera I have checked all the poins, and my config is OK no restrictions on notifications, locations, data, and battery usages. My celphone android version is the Last one for A54, and i have no windy update available on thz playstore

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @o1ivier
                            last edited by

                            @o1ivier And what exactly do you see? Black screen on widget and "Widget cannot be loaded" or anything similar?

                            O 1 Reply Last reply Reply Quote 0
                            • O
                              o1ivier @Suty | Premium
                              last edited by

                              @Ondřej-Šutera Black screen on widget and on notifications "updating widget" and thats all. I tried to remove widget an recreat Widget with no success...!!! I attatch a screenshot :
                              Screenshot_20231005_215519_Nova7.jpg

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @o1ivier
                                last edited by

                                @o1ivier Hi, did you also check this link, where all possible tools that affect the behavior in Android 13 are mentioned?

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                                  o1ivier @Suty | Premium
                                  last edited by

                                  @Ondřej-Šutera yes i checked all parameters detailled on this link cf screenshot Screenshot_20231006_092412_Settings.jpg
                                  Screenshot_20231006_092359_Settings.jpg
                                  I tried to remove ans reinstall windy. Widgets are working juste after the install but after 12 hours, th pb come Black....

                                  O 1 Reply Last reply Reply Quote 0
                                  • O
                                    o1ivier @o1ivier | Premium
                                    last edited by

                                    @o1ivier after sevrals tests it seams to be a pb on localization services on android 13. If I fix widget with meteo at one of my favorites, it works with no pb.

                                    MarkNagyM 1 Reply Last reply Reply Quote 1
                                    • MarkNagyM
                                      MarkNagy @o1ivier
                                      last edited by

                                      @o1ivier Hi. Did you allow accessing your location "All the time"?

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        Chouca | Premium
                                        last edited by

                                        Same problem Android 13, all widgets are black squares!

                                        1 Reply Last reply Reply Quote 0
                                        • C
                                          Chouca | Premium
                                          last edited by

                                          @Chouca Problem appeared when updating to latest version 40.0.6

                                          SutyS 1 Reply Last reply Reply Quote 0
                                          • SutyS
                                            Suty Administrator @Chouca
                                            last edited by

                                            @Chouca Please try to remove widgets, then clear data and cache in settings --> Apps --> Windy and then you can add widgets back again. Please let me know if it helps you.

                                            1 Reply Last reply Reply Quote 0
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