Widget not loading

cathleen78

@BarboraSamkova I have an Android Samsung Note8.

BarboraSamkova

@cathleen78 it should be working, could you try to remove the widget and put on your screen again?

cathleen78

cathleen78

@BarboraSamkova unfortunately the problem comes again and again and the only solution is to remove the widget from the screen and put on again. that's a pity!

BarboraSamkova

@cathleen78 I am sorry for the problems. We are trying to fix it!

astocki

Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

petra.pik

Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

o1ivier

@BarboraSamkova
I alrady have the same Pb. Samsung galaxy A54 With android 13

Suty

@o1ivier Please check this article and let us know if you need any further assistance.

o1ivier

@Ondřej-Šutera I have checked all the poins, and my config is OK no restrictions on notifications, locations, data, and battery usages. My celphone android version is the Last one for A54, and i have no windy update available on thz playstore

Suty

@o1ivier And what exactly do you see? Black screen on widget and "Widget cannot be loaded" or anything similar?

o1ivier

@Ondřej-Šutera Black screen on widget and on notifications "updating widget" and thats all. I tried to remove widget an recreat Widget with no success...!!! I attatch a screenshot :
Screenshot_20231005_215519_Nova7.jpg

Suty

@o1ivier Hi, did you also check this link, where all possible tools that affect the behavior in Android 13 are mentioned?

o1ivier

@Ondřej-Šutera yes i checked all parameters detailled on this link cf screenshot

I tried to remove ans reinstall windy. Widgets are working juste after the install but after 12 hours, th pb come Black....

o1ivier

@o1ivier after sevrals tests it seams to be a pb on localization services on android 13. If I fix widget with meteo at one of my favorites, it works with no pb.

MarkNagy

@o1ivier Hi. Did you allow accessing your location "All the time"?

Chouca

Same problem Android 13, all widgets are black squares!

Chouca

@Chouca Problem appeared when updating to latest version 40.0.6

Suty

@Chouca Please try to remove widgets, then clear data and cache in settings --> Apps --> Windy and then you can add widgets back again. Please let me know if it helps you.

Chouca

A complete reinstall solved the problem