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    Widget not loading

    Replicable BUGs
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    • C
      cathleen78 @BarboraSamkova
      last edited by

      @BarboraSamkova I have an Android Samsung Note8.

      BarboraSamkovaB 1 Reply Last reply Reply Quote 1
      • BarboraSamkovaB
        BarboraSamkova @cathleen78
        last edited by

        @cathleen78 it should be working, could you try to remove the widget and put on your screen again?

        C 2 Replies Last reply Reply Quote 1
        • C
          cathleen78 @BarboraSamkova
          last edited by

          @BarboraSamkova it works! thanks!

          1 Reply Last reply Reply Quote 2
          • C
            cathleen78 @BarboraSamkova
            last edited by

            @BarboraSamkova unfortunately the problem comes again and again and the only solution is to remove the widget from the screen and put on again. that's a pity!

            1 Reply Last reply Reply Quote 1
            • BarboraSamkovaB
              BarboraSamkova
              last edited by

              @cathleen78 I am sorry for the problems. We are trying to fix it!

              1 Reply Last reply Reply Quote 1
              • A
                astocki | Premium
                last edited by

                Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

                1 Reply Last reply Reply Quote 0
                • petra.pikP
                  petra.pik
                  last edited by

                  Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

                  Petra

                  1 Reply Last reply Reply Quote 0
                  • O
                    o1ivier @BarboraSamkova | Premium
                    last edited by

                    @BarboraSamkova
                    I alrady have the same Pb. Samsung galaxy A54 With android 13

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @o1ivier
                      last edited by

                      @o1ivier Please check this article and let us know if you need any further assistance.

                      O 1 Reply Last reply Reply Quote 0
                      • O
                        o1ivier @Suty | Premium
                        last edited by

                        @Ondřej-Šutera I have checked all the poins, and my config is OK no restrictions on notifications, locations, data, and battery usages. My celphone android version is the Last one for A54, and i have no windy update available on thz playstore

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @o1ivier
                          last edited by

                          @o1ivier And what exactly do you see? Black screen on widget and "Widget cannot be loaded" or anything similar?

                          O 1 Reply Last reply Reply Quote 0
                          • O
                            o1ivier @Suty | Premium
                            last edited by

                            @Ondřej-Šutera Black screen on widget and on notifications "updating widget" and thats all. I tried to remove widget an recreat Widget with no success...!!! I attatch a screenshot :
                            Screenshot_20231005_215519_Nova7.jpg

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @o1ivier
                              last edited by

                              @o1ivier Hi, did you also check this link, where all possible tools that affect the behavior in Android 13 are mentioned?

                              O 1 Reply Last reply Reply Quote 0
                              • O
                                o1ivier @Suty | Premium
                                last edited by

                                @Ondřej-Šutera yes i checked all parameters detailled on this link cf screenshot Screenshot_20231006_092412_Settings.jpg
                                Screenshot_20231006_092359_Settings.jpg
                                I tried to remove ans reinstall windy. Widgets are working juste after the install but after 12 hours, th pb come Black....

                                O 1 Reply Last reply Reply Quote 0
                                • O
                                  o1ivier @o1ivier | Premium
                                  last edited by

                                  @o1ivier after sevrals tests it seams to be a pb on localization services on android 13. If I fix widget with meteo at one of my favorites, it works with no pb.

                                  MarkNagyM 1 Reply Last reply Reply Quote 1
                                  • MarkNagyM
                                    MarkNagy @o1ivier
                                    last edited by

                                    @o1ivier Hi. Did you allow accessing your location "All the time"?

                                    1 Reply Last reply Reply Quote 0
                                    • C
                                      Chouca | Premium
                                      last edited by

                                      Same problem Android 13, all widgets are black squares!

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        Chouca | Premium
                                        last edited by

                                        @Chouca Problem appeared when updating to latest version 40.0.6

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Chouca
                                          last edited by

                                          @Chouca Please try to remove widgets, then clear data and cache in settings --> Apps --> Windy and then you can add widgets back again. Please let me know if it helps you.

                                          1 Reply Last reply Reply Quote 0
                                          • C
                                            Chouca | Premium
                                            last edited by

                                            A complete reinstall solved the problem

                                            SutyS 1 Reply Last reply Reply Quote 1
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