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    Widget not loading

    Replicable BUGs
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    • BarboraSamkovaB
      BarboraSamkova
      last edited by

      @cathleen78 I am sorry for the problems. We are trying to fix it!

      1 Reply Last reply Reply Quote 1
      • A
        astocki | Premium
        last edited by

        Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

        1 Reply Last reply Reply Quote 0
        • petra.pikP
          petra.pik
          last edited by

          Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

          Petra

          1 Reply Last reply Reply Quote 0
          • O
            o1ivier @BarboraSamkova | Premium
            last edited by

            @BarboraSamkova
            I alrady have the same Pb. Samsung galaxy A54 With android 13

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @o1ivier
              last edited by

              @o1ivier Please check this article and let us know if you need any further assistance.

              O 1 Reply Last reply Reply Quote 0
              • O
                o1ivier @Suty | Premium
                last edited by

                @Ondřej-Šutera I have checked all the poins, and my config is OK no restrictions on notifications, locations, data, and battery usages. My celphone android version is the Last one for A54, and i have no windy update available on thz playstore

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @o1ivier
                  last edited by

                  @o1ivier And what exactly do you see? Black screen on widget and "Widget cannot be loaded" or anything similar?

                  O 1 Reply Last reply Reply Quote 0
                  • O
                    o1ivier @Suty | Premium
                    last edited by

                    @Ondřej-Šutera Black screen on widget and on notifications "updating widget" and thats all. I tried to remove widget an recreat Widget with no success...!!! I attatch a screenshot :
                    Screenshot_20231005_215519_Nova7.jpg

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @o1ivier
                      last edited by

                      @o1ivier Hi, did you also check this link, where all possible tools that affect the behavior in Android 13 are mentioned?

                      O 1 Reply Last reply Reply Quote 0
                      • O
                        o1ivier @Suty | Premium
                        last edited by

                        @Ondřej-Šutera yes i checked all parameters detailled on this link cf screenshot Screenshot_20231006_092412_Settings.jpg
                        Screenshot_20231006_092359_Settings.jpg
                        I tried to remove ans reinstall windy. Widgets are working juste after the install but after 12 hours, th pb come Black....

                        O 1 Reply Last reply Reply Quote 0
                        • O
                          o1ivier @o1ivier | Premium
                          last edited by

                          @o1ivier after sevrals tests it seams to be a pb on localization services on android 13. If I fix widget with meteo at one of my favorites, it works with no pb.

                          MarkNagyM 1 Reply Last reply Reply Quote 1
                          • MarkNagyM
                            MarkNagy @o1ivier
                            last edited by

                            @o1ivier Hi. Did you allow accessing your location "All the time"?

                            1 Reply Last reply Reply Quote 0
                            • C
                              Chouca | Premium
                              last edited by

                              Same problem Android 13, all widgets are black squares!

                              1 Reply Last reply Reply Quote 0
                              • C
                                Chouca | Premium
                                last edited by

                                @Chouca Problem appeared when updating to latest version 40.0.6

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @Chouca
                                  last edited by

                                  @Chouca Please try to remove widgets, then clear data and cache in settings --> Apps --> Windy and then you can add widgets back again. Please let me know if it helps you.

                                  1 Reply Last reply Reply Quote 0
                                  • C
                                    Chouca | Premium
                                    last edited by

                                    A complete reinstall solved the problem

                                    SutyS 1 Reply Last reply Reply Quote 1
                                    • SutyS
                                      Suty Administrator @Chouca
                                      last edited by

                                      @Chouca Please let me know if you meet the issue again. However, I hope it won't appear again.

                                      1 Reply Last reply Reply Quote 0
                                      • sasbibicS
                                        sasbibic | Premium
                                        last edited by sasbibic

                                        Widgets are black squares. Nothing helps. Tried clearing data, reinstall, follow widget problem solving instructions, changed launcher. Worked before 4.0.6

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @sasbibic
                                          last edited by

                                          @sasbibic Which device do you have? Also the Android version would be helpful.

                                          sasbibicS 1 Reply Last reply Reply Quote 0
                                          • sasbibicS
                                            sasbibic @Suty | Premium
                                            last edited by sasbibic

                                            @Ondřej-Šutera redmi note 11 pro 5g,miui 14 (android 13). Using action launcher, tried stock launcher, results are the same.

                                            SutyS 1 Reply Last reply Reply Quote 0
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