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    Widget not loading

    Replicable BUGs
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    • A
      astocki | Premium
      last edited by

      Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

      1 Reply Last reply Reply Quote 0
      • petra.pikP
        petra.pik
        last edited by

        Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

        Petra

        1 Reply Last reply Reply Quote 0
        • O
          o1ivier @BarboraSamkova | Premium
          last edited by

          @BarboraSamkova
          I alrady have the same Pb. Samsung galaxy A54 With android 13

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @o1ivier
            last edited by

            @o1ivier Please check this article and let us know if you need any further assistance.

            O 1 Reply Last reply Reply Quote 0
            • O
              o1ivier @Suty | Premium
              last edited by

              @Ondřej-Šutera I have checked all the poins, and my config is OK no restrictions on notifications, locations, data, and battery usages. My celphone android version is the Last one for A54, and i have no windy update available on thz playstore

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @o1ivier
                last edited by

                @o1ivier And what exactly do you see? Black screen on widget and "Widget cannot be loaded" or anything similar?

                O 1 Reply Last reply Reply Quote 0
                • O
                  o1ivier @Suty | Premium
                  last edited by

                  @Ondřej-Šutera Black screen on widget and on notifications "updating widget" and thats all. I tried to remove widget an recreat Widget with no success...!!! I attatch a screenshot :
                  Screenshot_20231005_215519_Nova7.jpg

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @o1ivier
                    last edited by

                    @o1ivier Hi, did you also check this link, where all possible tools that affect the behavior in Android 13 are mentioned?

                    O 1 Reply Last reply Reply Quote 0
                    • O
                      o1ivier @Suty | Premium
                      last edited by

                      @Ondřej-Šutera yes i checked all parameters detailled on this link cf screenshot Screenshot_20231006_092412_Settings.jpg
                      Screenshot_20231006_092359_Settings.jpg
                      I tried to remove ans reinstall windy. Widgets are working juste after the install but after 12 hours, th pb come Black....

                      O 1 Reply Last reply Reply Quote 0
                      • O
                        o1ivier @o1ivier | Premium
                        last edited by

                        @o1ivier after sevrals tests it seams to be a pb on localization services on android 13. If I fix widget with meteo at one of my favorites, it works with no pb.

                        MarkNagyM 1 Reply Last reply Reply Quote 1
                        • MarkNagyM
                          MarkNagy @o1ivier
                          last edited by

                          @o1ivier Hi. Did you allow accessing your location "All the time"?

                          1 Reply Last reply Reply Quote 0
                          • C
                            Chouca | Premium
                            last edited by

                            Same problem Android 13, all widgets are black squares!

                            1 Reply Last reply Reply Quote 0
                            • C
                              Chouca | Premium
                              last edited by

                              @Chouca Problem appeared when updating to latest version 40.0.6

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @Chouca
                                last edited by

                                @Chouca Please try to remove widgets, then clear data and cache in settings --> Apps --> Windy and then you can add widgets back again. Please let me know if it helps you.

                                1 Reply Last reply Reply Quote 0
                                • C
                                  Chouca | Premium
                                  last edited by

                                  A complete reinstall solved the problem

                                  SutyS 1 Reply Last reply Reply Quote 1
                                  • SutyS
                                    Suty Administrator @Chouca
                                    last edited by

                                    @Chouca Please let me know if you meet the issue again. However, I hope it won't appear again.

                                    1 Reply Last reply Reply Quote 0
                                    • sasbibicS
                                      sasbibic | Premium
                                      last edited by sasbibic

                                      Widgets are black squares. Nothing helps. Tried clearing data, reinstall, follow widget problem solving instructions, changed launcher. Worked before 4.0.6

                                      SutyS 1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @sasbibic
                                        last edited by

                                        @sasbibic Which device do you have? Also the Android version would be helpful.

                                        sasbibicS 1 Reply Last reply Reply Quote 0
                                        • sasbibicS
                                          sasbibic @Suty | Premium
                                          last edited by sasbibic

                                          @Ondřej-Šutera redmi note 11 pro 5g,miui 14 (android 13). Using action launcher, tried stock launcher, results are the same.

                                          SutyS 1 Reply Last reply Reply Quote 0
                                          • SutyS
                                            Suty Administrator @sasbibic
                                            last edited by

                                            @sasbibic Can you please check this article, MIUI can use their own SW to adjust battery optimization and it could affect our widgets.

                                            1 Reply Last reply Reply Quote 0
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