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    Widget not loading

    Replicable BUGs
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    • T
      Thomy last edited by

      Hello.

      I am experiencing the following bug. I use a widget, as seen in the screenshot below, but every time I restart the phone the widget does not load. As you can see, there is just a black window loading endlessly.
      Nothing happens if I touch any part of the window, just the loading circle in the top right circles endlessly. To solve it I have to trash the widget and add it again.

      It's a bit annoying.

      IScreenshot_20190917-184053pr.png

      1 Reply Last reply Reply Quote 0
      • BarboraSamkova
        BarboraSamkova last edited by

        Hi @Thomy, I already sent you an email.

        C 1 Reply Last reply Reply Quote 1
        • T
          Thomy last edited by

          Yes. Just replied.
          However, for the benefit of everyone, I can write my phone specs also here.
          I have a Xiaomi Mi A2 lite. It is an AndroidOne phone, so pure Andorid 9 with the latest security updates.
          Thanks!

          1 Reply Last reply Reply Quote 2
          • C
            cathleen78 @BarboraSamkova last edited by

            @BarboraSamkova I have the same problem with the "Not loading widget"!

            BarboraSamkova 1 Reply Last reply Reply Quote 1
            • BarboraSamkova
              BarboraSamkova @cathleen78 last edited by

              Hi @cathleen78, could you tell me which device you have and also is it Android / iOS?

              C 1 Reply Last reply Reply Quote 1
              • C
                cathleen78 @BarboraSamkova last edited by

                @BarboraSamkova I have an Android Samsung Note8.

                BarboraSamkova 1 Reply Last reply Reply Quote 1
                • BarboraSamkova
                  BarboraSamkova @cathleen78 last edited by

                  @cathleen78 it should be working, could you try to remove the widget and put on your screen again?

                  C 2 Replies Last reply Reply Quote 1
                  • C
                    cathleen78 @BarboraSamkova last edited by

                    @BarboraSamkova it works! thanks!

                    1 Reply Last reply Reply Quote 2
                    • C
                      cathleen78 @BarboraSamkova last edited by

                      @BarboraSamkova unfortunately the problem comes again and again and the only solution is to remove the widget from the screen and put on again. that's a pity!

                      1 Reply Last reply Reply Quote 0
                      • BarboraSamkova
                        BarboraSamkova last edited by

                        @cathleen78 I am sorry for the problems. We are trying to fix it!

                        1 Reply Last reply Reply Quote 1
                        • A
                          astocki last edited by

                          Just experiencing the same problem: Widget not loading. Error: Failed to retrieve data.

                          1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik last edited by

                            Hi @cathleen78, you can follow these tips on what to do when your widget is not working: https://community.windy.com/topic/11080/widget-problems-what-to-do

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