@petra-pik ill check on this later and will keep observing if the issue still persist

@jmh2002 said in Premium subscribers will get premium support:

Just a note to our international Windy users (especially those from native english speaking countries) regarding the 'girls' wording in earlier posts:

Please bear in mind that Windy was founded and is based in Prague, Czech Republic, and the Founder and most of the Team (and many of the Moderators as well) speak english as a second language, just like many of the Windy users here too.

Therefore sometimes the small nuances of words and language used may not always carry the same weight or depth of meaning (either positive or negative) as they might do in other languages, cultures, or countries.

As was mentioned, at this time the main support is indeed provided by two female Team members, @Korina and @petra-pik

Thank you for your understanding and your support of Windy and the Windy Team :)

Well Said!

@Nyxtorm Thank you for your help. I really appreciate for explaining to me based on your point of view. It actually makes sense. :)

@petra-pik Any updates?

@petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.

@petra-pik ill check on this later and will keep observing if the issue still persist

@petra-pik Any updates?

@petra-pik noted on this. Thank you Petra.

I also having the same issue. Here is my thread: https://community.windy.com/topic/14415/profile-picture-bug

@petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4

@petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.

Please see the image below of what I am seeing on my end.

@petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.

@petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.