@petra-pik ill check on this later and will keep observing if the issue still persist

@jmh2002 said in Premium subscribers will get premium support:

Just a note to our international Windy users (especially those from native english speaking countries) regarding the 'girls' wording in earlier posts:

Please bear in mind that Windy was founded and is based in Prague, Czech Republic, and the Founder and most of the Team (and many of the Moderators as well) speak english as a second language, just like many of the Windy users here too.

Therefore sometimes the small nuances of words and language used may not always carry the same weight or depth of meaning (either positive or negative) as they might do in other languages, cultures, or countries.

As was mentioned, at this time the main support is indeed provided by two female Team members, @Korina and @petra-pik

Thank you for your understanding and your support of Windy and the Windy Team :)

Well Said!

@Nyxtorm Thank you for your help. I really appreciate for explaining to me based on your point of view. It actually makes sense. :)

@Korina tried uploading my picture via mobile and it seems to be okay. But the picture appearing on my windy mobile app is still my old one instead the new one. It seems to be that even though i deleted my uploaded photo, it is still retained on your server.

@petra-pik Hi, I change the profile picture on my end and observe it across my devices. The results are great! so far I don't have any issues yet.

@petra-pik i observed the issue a couple of days and it seems to be its not yet resolved.

@petra-pik Thanks for your update. Will check on this.

@petra-pik Still have problem. It's been 3 months. I hope this issue will be resolved soon.

@Korina @petra-pik Any updates?

@kim-gebhardt I'm having this problem for a long time and it seems that they are taking longer than usual to fix this bug which I'm dissappointed.

@petra-pik Any updates?

@petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.

@petra-pik ill check on this later and will keep observing if the issue still persist

@petra-pik Any updates?