@triggernometry agree, this is kind of an awkward expression, maybe replace it with:
"Our support team members are ready to help during office hours 0900-1700 CET Mon-Fri*
Thanks for looking into this. I noticed forecast values did not seem to be updating ( Canberra, NSW regions, Australia). It was initially showing no rain at all ( when it is raining) and now it showing correctly the retrospective forecast data from ECMWF. But had to log in and out to refresh data it seemed. There still seems to be some issues loading the wind data model atm.