I paid for premium a while ago, I have the google receipt; however I was never sent my code from fastspring and can't use my premium.

I can't believe I'm having to write a topic in a forum for help for a paid service and there's not a single contact on the website.

@korina
I am using google, read above.

@petra-pik I am subscribed through andoid. I followed the steps;
-open app on phone, click on premium, it says "thank you for subscribing, to redeem your subscription, please login"
-click login, provide login details, it says "failed to redeem subscription, please follow steps in article what to do blah blaah"

Basically a circle.

I paid for premium a while ago, I have the google receipt; however I was never sent my code from fastspring and can't use my premium.

I can't believe I'm having to write a topic in a forum for help for a paid service and there's not a single contact on the website.