Korina, tried with all main browsers, Chrome, Safari and
Firefox, all updated to the last version. All Windy layers
are working properly with the exception of Rain,Thunder.
Presume problem should to be corrected on your side.
Tried to create a video of Rain,Thunder, but was unable.
System does not allow. Box shakes and indicates...
...stop video... :-( Big problem with Rain,Thunder!

@marekd, Hello...... turned on the "Graphic compatibility mode" and PUFF 💥 suddenly everything returned to normal. Rain, thunder
working perfectly, lyke before. Thanks a lot for
exelent advise!

Thanks a lot Ondrej.

Thanks a lot jowburner

@Korina , hello, just posted a small video of rain,
thunder. Please click in my profile.

@headangle,(1) problem is that if I initiate query by Rain,Thunder all other layers do not provide info. or just show flashes of colors with no senseat all (2) If I initiate by the last layers and up, all perform perfectly until reaching Rain, Thunder wich does not work ( grey map , country borders and no motion whatsoever)
Is it possible to delete Windy and download it again? In doing so did I loose my Premium status?

Suty, what you did was a huge mistake that you've acknowledged, and I'm going to be the one to pay the consequences of that mistake. What you should have done was let the October subscription expire the following day and apply the current July subscription to my Premium account. I hope your tendency to make "mistakes" when dealing with long-standing Windy Premium customer accounts will become less frequent.

@Suty, As I have a subscription of Windy Premium, valid until July, why are you sugesting me to subscribe a new one? Were are the proceeds of the refund you mention? Why can't
I use this refund to subscribe a new Premium
account?
I never thought such a situation could ever happened after so many years as Premium
client.

@Suty, sorry but I don't understand completely your explanation:

• You mention about a refund, is this refund in my account?
• Can I use the refund to subscribe a new Premium account?
• I am very disapointed with Windy, for many years the service went smothly, then suddenly
  everything was disrupted due to "mistakes" in
  handling my account.
  I need URGENT and RELIABLE information on how to proceed in order to solve this infortunate situation.

@Filipe-Mayer said in Two active Windy Premium:

@Suty,
If that is the case, why did you cancel the acount
expiring in July, which was active and in perfect
order, ( expiration date of the july subscripyion is Jul. 21, 2026) and you chose to cancel the acount expiring tomorow? Your "strange" decision
resulted in the cancelation of my PREMIUM
subscription. Can you explain me that!
Please revert your instructions...Keep the July
subscription active and cancel the October
subscription.

@Suty,
If that is the case, why did you cancel the acount
expiring in July, which was active and in perfect
order, and you chose to cancel the acount expiring tomorow? Your "strange" decision
resulted in the cancelation of my PREMIUM
subscription. Can you explain me that!
Please revert your instructions...Keep the July
subscription active and cancel the October
subscription.

@Suty ,
Please indicate if my Premium sbscription is still
valid and when does it expires.
You mention a refund were have you done it?
Appreciate an urgent reply to this querry.
Filipe Mayer

No one has yet answer my post of five days ago about duplication of two subscroptions of my PREMIUM account, one expiring in July 2026 and the other in October 2025. Five days ago I requested an urgent reply. I am still wating for it!

@Filipe-Mayer said in Two active Windy Premium:

Could someone explain me urgently why do I have two diferent active suscriptions of Windy Premium, each in the amount of 18,99€, one maturing in July and the other in October.
Unable to contact Fastspring.

@Filipe-Mayer said in Two active Windy Premium:

Could someone explain me urgently why do I have two diferent active suscriptions of Windy Premium, each in the amount of 18,99€, one maturing in July and the other in October.
Unable to contact Fastspring.

Could someone explain me urgently why do I have two diferent active suscriptions of Windy Premium, each in the amount of 18,99€, one maturing in July and the other in October.
Unable to contact Fastspring.

@idefix37 Thanks again idefix37