Hi there,
I need help with my account.
I am the captain of a boat. I enjoy using your service on my phone, and on my laptop.
I signed up for your premium service, so that I would be able to see all the same forecast models on my phone that I can see on my desktop.
First problem is that when I signed up it never asked me for a password!
Just an email.
When I tried to login via my phone it couldn't find my account.
So I finally tried the "restore previous purchases" method.
It told me my account was assigned to one of my other email accounts.
even though under account details it clearly shows my other email address.
Currently the account login is under surfphotography@gmail.com.
If you look at the attached screenshots you'll see the account details show
darenfentiman@gmail.com

The main issue, do I need separate accounts to be able to use it on my phone, and on my laptop?
If this is the case, then you can cancel my service.
Please advise.

@idefix37
Thank you for clearing that up.
You would think one or the other would stop them from having the same name.

@idefix37 said in premium vs pro can't login on iPhone just desktop (both Mac):

@fotoman
Are you logged in Windy Pro ?

Yes, It shows me as logged in.
Well that's not confusing at all... having two apps named the same.
The blue app looks the same as the website.

@fotoman said in premium vs pro can't login on iPhone just desktop (both Mac):

@idefix37
Thanks for the reply,
Then what is windy pro?
is this something different than premium?
Daren

Also under my account on my phone it says my name, and under that is says"NotaPro"

@idefix37
Thanks for the reply,
Then what is windy pro?
is this something different than premium?
Daren
Also under my account on my phone it says my name, and under that is says"NotaPro"

@Suty ok?
So what is the solution?
Do I need two accounts?
Can I use premium on my phone.
Not much of an answer.
I am getting underway, and need these services.
Thank you
Daren

Hi there,
I need help with my account.
I am the captain of a boat. I enjoy using your service on my phone, and on my laptop.
I signed up for your premium service, so that I would be able to see all the same forecast models on my phone that I can see on my desktop.
First problem is that when I signed up it never asked me for a password!
Just an email.
When I tried to login via my phone it couldn't find my account.
So I finally tried the "restore previous purchases" method.
It told me my account was assigned to one of my other email accounts.
even though under account details it clearly shows my other email address.
Currently the account login is under surfphotography@gmail.com.
If you look at the attached screenshots you'll see the account details show
darenfentiman@gmail.com

The main issue, do I need separate accounts to be able to use it on my phone, and on my laptop?
If this is the case, then you can cancel my service.
Please advise.