Radar on Android and Website down for about a day in Australia. Do Windy actually read and fix bugs? Why no Support email or chat for Premium subscribers? This is not the first time this year to lose radar. Works in other free apps so clearly Windy Premium is not working out. I can understand a couple of hours but not a day. I like the app but this is essential information and if I am going to go to free apps and sites to view then why pay?

This is the second time in a week and it keeps breaking every few months. Can you please advise if you know why it keeps breaking and if you plan to make a permanent fix. Other free weather services still have it up. It would be nice as a paying customer to get some feedback on what your plans are for this rather than we are working on it.

Still no weather radar data, can you contact these clowns or do you just pay premium and hope they notice?

Yes got caught out in rain as the weather radar data went off line again in Australia. It's the primary data that keeps falling. I had to download another weather app so it's still available, windy premium seems to have problems where all other apps don't. Disappointing.

Australia in full or in part goes down multiple times a year. If it happens on the weekend you notice it more as it seems to take about 48 hours to fix as where ever Head Office is they are likely still Sunday Monday morning in Australia. No reason for the failure is ever given. BOM has the data and so do other sites each time so its something Windy have a bug with when the feed drops it won't pickup again without human intervention. Since it happens so often over the weekend I think they may do maintenance then and forget to reset everything but I doubt we will ever know the reason. Sad when you pay so much that they have zero monitoring of these things out of hours and the weather never stops changing out of hours.

Hello @KORINA do we keep reporting this when it happens oor do you have systems in place to monitor this?

There are multiple apps that use the same BOM data and yours is the only one that seems to go down. They are free apps so how do they have data feed when you don't if its a provider issue?

The Radar is back up for Australia but the very regular failure needs a root cause analysis and paying members need an answer on what is going on. Is this something you are prepared to fix or do Australian paying customer have to accept Windy had no intention of fixing a very long term ongoing failure of this important part of the service and app. I understand this is not a paid part but it is a part that I use often and without it so often makes the service and app far less useful.

This is becoming very regular. We have lost the weather data again for all of Australia. It was out yesterday then came back and now out again. This is the third time this month that I have seen and often it goes out for multiple days before fixed. Can you please advise why this is broken so often. Its becoming very irritating and we never get answers. You clearly have a connection problem with Australia BOM as they supply the data and other sites have that data, the problem is with Windy or your relationship with BOM. Please escalate this issue for a permanent fix and report back.

Thank you.

I understand its not a part of the premium features but its the app I am invested in so far and its the whole package working when I need it that makes it worth paying for. If a free feature you use a lot goes then it is still less attractive to support a product that doesn't work with one of the three main features regularly broken.

The Australian rain radar is down yet again. Can we have it fixed properly? In the two years I have been paying it goes off regularly. Its less than two weeks ago last time and it was down for days. There must be something you can do as other free sites still have access but Windy keeps losing access. Clearly you have had enough time and reports to do something but choose not to for some reason. I will bear that in mind before renewing my subscription unless you can provide an explanation and a timeline for a reliable fix.

Thank you but do you have a plan to stop the radar from going offline. Its been a problem for at least two years. The problem is with your system. We want a fix not just you resetting it every time its reported providing its not on the weekend. I am considering just using a different app for the radar all the time and suspending the subscription given in two years we get no answers and down times up to 3 days.

This is the second time in a week and it keeps breaking every few months. Can you please advise if you know why it keeps breaking and if you plan to make a permanent fix. Other free weather services still have it up. It would be nice as a paying customer to get some feedback on what your plans are for this rather than we are working on it.

Thank you as over the weekend Australia had extreme flooding and more flooding on the way. Radar is back up as of 7:15 PM AEST.