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    Joe Diaz

    @Joe Diaz

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    Best posts made by Joe Diaz

    • Paid for Premium but don't have Premium

      I have an active subscription to Premium which is paid through my Google account, but I don't have access to Premium features and don't have the Windy badge on my profile. It shows that I'm logged in and when I try to restore my purchase, I get a message that I'm already logged in. If I try to log in, the log in screen drops down and disappears. How can I get the Premium features I've paid for almost a year now? Frustrating that this app does not have any dedicated support for users to contact. Thanks in advance for any assistance.

      posted in Windy Account
      Joe DiazJ
      Joe Diaz

    Latest posts made by Joe Diaz

    • RE: Paid for Premium but don't have Premium

      @Suty Sorry for the delay in seeing your message and responding. I was traveling with out of town guests and didn't check back on this issue. Thank you for the advice and clarification. I logged in with the correct email address and the Premium features are now available. The gmail email address shows as the one veifired on the profile and I couldn't change it, but the premium features are now working. Really appreciate your assistance. Is there any way to change the email address on the profile to the one I used for the subscription?

      posted in Windy Account
      Joe DiazJ
      Joe Diaz
    • RE: Paid for Premium but don't have Premium

      @Suty Yes, sir. I can access the account online and on the phone, but the Premium emblem is not on my avatar letter and I don't have Premium features. There's also a gold icon on the screen that reads Go Premium. Thanks for your response.

      posted in Windy Account
      Joe DiazJ
      Joe Diaz
    • Paid for Premium but don't have Premium

      I have an active subscription to Premium which is paid through my Google account, but I don't have access to Premium features and don't have the Windy badge on my profile. It shows that I'm logged in and when I try to restore my purchase, I get a message that I'm already logged in. If I try to log in, the log in screen drops down and disappears. How can I get the Premium features I've paid for almost a year now? Frustrating that this app does not have any dedicated support for users to contact. Thanks in advance for any assistance.

      posted in Windy Account
      Joe DiazJ
      Joe Diaz