Have now transferred money to Fastsping for the fourth time three times in 2023 (two of which got the money back again) and made another attempt yesterday and still no Windy Premium and also no code received in mailbox am done with it now.

@Suty https://community.windy.com/post/177034

Have now transferred money to Fastsping for the fourth time three times in 2023 (two of which got the money back again) and made another attempt yesterday and still no Windy Premium and also no code received in mailbox am done with it now.

@Ondřej-Šutera I think that Windy is missing out on a lot of premium accounts due to poor payment processing through FastSpring. I myself have paid three times to upgrade a premium which did not succeed.I did get two payments back in the meantime, though.Maybe Windy should check what can be improved at FastSping.I am done with it unfortunately.

@Ondřej-Šutera
Answar from FastSpring.
Hello John,

Thank you for your patience.

We have refunded the two completed charges from this year (one paid in March and the other in July). You should see the funds back in your account in the next 5-10 business days.

Please let us know if there's anything else we can help you with.

Regards,
Evelyn Lopez
FastSpring Support

@Ondřej-Šutera

Global Collect's response
👇👇👇👇👇👇
Dear Mr. Salden,

We have received your complaint via the website Klachtenkompas.

Thank you for contacting Worldline.

Worldline is a Payment Service Provider. A Payment Service Provider processes payments on behalf of other companies.

Please be informed that your payments of:
EUR 29.99 is received and reported to FastSpring B.V. on 06-Mar-2023 with payment reference number 093707541949.
EUR 29.99 is received and reported to FastSpring B.V. on 14-Jul-2023 with payment reference number 093708140459.
For any further questions regarding your payments, your purchases or possible refund requests, I kindly advise you to contact FastSpring B.V. directly via e-mail: orders@fastspring.com or the following website: www.fastspringstore.com.

With Kind Regards,

Tsiky
Customer Services

@Ondřej-Šutera said in No order ref to restore permium access:

@John-Salden I will check this with them and let you know about the result.
Hi,
Is there any news to report yet have filed a complaint with Global collect who refer to Fastspring there is the problem.
Gr.John

@Ondřej-Šutera

The problem lies with FastSpring BV by Global Collect I read many complaints about theire payments

@Ondřej-Šutera

Yes,
Paid on March 5, 2023 to Account number NL14RABO 0155503219 of FastSpring BV by Global Collect

With reference: 05-03-2023 21:55 0020007896563286 (see attachment)
By account number NL86RABO 0137993811 of J.R.C. Salden

Paid on July 13, 2023 to Account number NL14RABO 0155503219 of FastSpring BV by Global Collect
With reference: 13-07-2023 07:00 0020008534002238 (see attachment)
By account number NL86RABO 0137993811 of J.R.C. Salden

@ Ondřej-Šutera

@John-Salden