@Suty Thank you, it was a different email from the one I use to log in. Now everything is clear, and I've downloaded the receipt. Thank you for your assistance.

@Suty Thank you, it was a different email from the one I use to log in. Now everything is clear, and I've downloaded the receipt. Thank you for your assistance.

@idefix37 said in Customer Support:

@Mesdar
Personally I can’t do more for you. Only an Administrator of the app as @Suty can solve your issue.

Hi,

Thank you for your support, but I've already tried this option many times. Unfortunately, no email is received after filling this form

I've attempted to change my email to another one as well. I can confirm that I receive the verification message to confirm the email change. However, when I attempt to request access to an account again, no emails from https://windy.onfastspring.com/account are arriving.

This is an issue, as I need receipt urgently, and I'm trying to explain this to support since friday

@idefix37 said in Customer Support:

@Mesdar

You’ll get assistance on Monday, mainly during office hours CEST.

I am still awaiting a reply. The receipt is urgently required. Please assist with the matter.

@idefix37 Good day, kindly send the receipt to registered email.

Good day, dear support, please assist on the following issue:

Missing Receipt: I haven't yet received a confirmation email for the recently extended subscription (until May 9, 2025).

Account Access Request: I requested access to the account where I can download the receipt manually, but haven't received any emails related to this request either.