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    Nicole Dolezalova

    @Nicole Dolezalova

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    Nicole Dolezalova Unfollow Follow
    Global Moderator Administrator

    Best posts made by Nicole Dolezalova

    • RE: Updated android. No longer recognizes my premium

      @Nomadic-Onion
      Hello, I am deeply sorry for the inconvenience. Could you please share the invoice to support@windy.com? We would like to investigate it further, so we need more detailed info that shouldn't be published here.

      Thank you for your patience and cooperation,
      Niki

      posted in Bug Reports
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Islands showing as water?

      @Jacob-Kennedy Hello, we recommend suggesting any changes to OpenStreetMap directly - you can see the topic here.
      Unfortunately, there is not much we can do about it. Still, technically speaking, you are correct that the islands will undoubtedly have an impact on various layers, including currents and local wind patterns.
      Have a sunny day,
      Niki

      posted in General Discussion
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Add HRRR smoke!

      @cdanly
      Hello,
      Thank you for your suggestion. I have created a topic within a team, and we will consider adding it to one of the next updates.

      Please, follow us on our official communication channels to stay informed!
      https://www.facebook.com/windyforecast/
      https://x.com/windycom
      https://www.instagram.com/windy_forecast

      Have a sunny day,
      Niki

      posted in Your Feedback and Suggestions
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: AROME Guyane

      @drcapala Thank you very much for your suggestion. We will see what we can do about it; I have raised the idea with our team. Have a nice day, Niki

      posted in Non English posts
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Islands showing as water?

      @idefix37 You are right. We cannot guarantee that forecasted layers will display these changes. With my previous idea, I was highlighting the actual physical impact of the islands on local conditions. Thanks for the clarification!
      Niki

      posted in General Discussion
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Subscription increase

      @WeerDD Hello, thank you for your feedback. We understand that any price increase can feel frustrating, and we genuinely appreciate your long-term support.
      We want to clarify that this is the first adjustment to our Premium pricing since its introduction in 2019. Over time, we've continuously developed Windy into a more powerful and reliable weather tool — expanding global model coverage, adding advanced features such as the Hurricane Tracker and Satellite Archive, and enhancing app performance across platforms. (Psst: There will soon be another improved version for you.)
      This pricing change reflects our ongoing effort to deliver a professional, ad-free product that keeps pace with innovation, data quality, and user expectations, without relying on advertising or selling your data.
      We hope you’ll continue to see value in Windy, and we’re always grateful for constructive feedback like yours.
      Niki

      posted in Your Feedback and Suggestions
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Can not access Premium features

      @arnautudan @Wooroonook
      Hello,
      We are deeply sorry for the inconvenience.

      Could you please send all the important information to support@windy.com?

      The invoice/and proof of payments, email address, and what device and platform were you using for signing for the Premium account?
      We need more detailed information that shouldn't be published here.

      Thank you for your cooperation!

      Best regards,
      Niki

      posted in Windy Account
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Radar-Outage China

      @Caefix Hello, thank you for your information, the situation should be resolved at this moment. Have a nice day, Niki

      posted in General Discussion
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: How do I change my registered payment card on App Store?

      @dr-bob Hello, I suggest that you contact Apple support directly, as we can't assist you with this issue. By quick look, I found this, it might help with your question: https://support.apple.com/en-gb/118429.
      Have a sunny day,
      Niki

      posted in Your Feedback and Suggestions
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Windy.com for WearOS is here!

      @tomacat Hello, we currently don’t support APK installation directly. The app is officially available only through Google Play Store and Huawei AppGallery.

      While some users download APKs from sites like APKMirror, we don’t recommend this approach — those versions may be modified and could contain malware or unwanted changes.

      That said, we are genuinely curious — what kind of Wear OS device are you using that doesn’t have access to the Play Store? Have a nice day, Niki

      posted in Announcements
      Nicole DolezalovaN
      Nicole Dolezalova

    Latest posts made by Nicole Dolezalova

    • RE: Hoe kan ik mijn abonnement opzeggen?!

      @Guido-Croon Hello, as we double checked, we have already processed your subscription cancellation and requested refund through email yesterday. Niki

      posted in Windy Premium
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Premium subscription does not transfer from mobile app to PC

      @Luka-Filipič Hello, you need to login to Windy.com with the same email address to both desktop and mobile app - for your account here I don't see any Premium account, so try the different address which you use for your mobile store. Let me know if that helps! Niki

      posted in Windy Account
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: new user

      @6ft8incyclist said in new user:

      Can I have different stations on the map also Can distant rings be added.

      Weather stations don’t have radar range, so we don’t show any distance rings around them. Could you clarify what you’d like the rings to show? As well as different stations on the map? Are you referring to more favourite weather stations?

      This is the map of weather stations - each point with temperate is unique station:
      Screenshot 2025-06-19 at 10.34.55.png

      posted in General Discussion
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Suggestion for automatic model switching

      @Philipp-Hurdax Hello, thank you for your suggestion. It has been on our minds for some time, and we appreciate your insight. Currently, we are leaving it to the user to decide which forecasting model they would like to use. Have a nice day, Niki

      posted in Your Feedback and Suggestions
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: No data is loaded.

      @Квадринит Hello, there were some technical issues, but they should be resolved at this moment. Are you still observing any problems? Please send us the screenshot, device, Windy version and OS you are using in order to help you. Thank you and have a nice day, Niki

      posted in Bug Reports
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Delayed ECMWF update? 23h !

      @Marybo Hello, there was a technical issue, which should be resolved at this moment. Is it working on your side as well? Wishing your boyfriend a safe and enjoyable journey! Niki

      posted in Bug Reports
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: ECMWF NOT UPDATING AT 6-7 hrs

      @SnowDust Hello, it should be resolved at this moment. Let us know if you continue to have this issue. Have a nice day, Niki

      posted in Bug Reports
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: ECMWF不更新

      @长白山天气讲解员 Hello, are you still having this issue? In that case, please tell me what device, Windy version, and OS you are using currently? I have checked that the ECMWF data is sent on time. Have a nice day, Niki

      posted in Windy Premium
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: Hoe kan ik mijn abonnement opzeggen?!

      @Guido-Croon Hello, to cancel your subscription, you need to do it on the platform and with the account you have bought it with - in your case, it was fastspring and not the App Store.
      We are sorry, you have decided to leave us, can I ask you why?
      Is there something we could do better?
      Thank you - I will pass your request to my colleague.
      Have a nice day, Niki

      posted in Windy Premium
      Nicole DolezalovaN
      Nicole Dolezalova
    • RE: NICE WEATHER PLUGIN PLEASE

      @Strarfighter104 Hello, thank you for your suggestion. Maybe one day you might find this niche feature there. For now, we leave it to you to decide where you want to go on your next adventure. Niki

      posted in Developers
      Nicole DolezalovaN
      Nicole Dolezalova