Hello i have been using your premium point forcast API service and i wanted and my premium key subscription is ending less than a month i wanted to know that is there a possibility so that i can extend the subsciption ahead of timeor not
As you see this is a matter of urgency so your prompt and fast answer would be much appreciated as always.
@Filip_K Hi
I also appreciate it if you fix the units you are returning in your service because you said snowpercip is in centimeters but you are returning millimeter as unit for snow percip.
Hi @Filip_K ! I just wanted to express my sincere appreciation for finally addressing the issue we've been facing. It's a relief to know that the matter is being taken seriously. I'm really looking forward to receiving updates from you regarding the progress made in resolving this problem. It's crucial for me to fix it as soon as possible, as my own customers have been reporting the issue, and their satisfaction is my top priority. Thank you for your attention to this matter, and I eagerly await your notification when the problem is solved.
@Filip_K Yes , I examined some other sample and problem occurs frequently in your data and its not a one time error. im using the gfs model.
@Suty I also examined some other sample and problem occurs frequently in your data and its not a one time error (for the record the problem is : the number for snowpercip is larger than convpercip and percip)
@Suty hi actually i dont know what the term exactly mean but i know that as you send the picture earlier it concludes snow and conv percip but as you see in the numbers you are giving me snow percip is higher than these both.
@idefix37 im sorry but im just frustrated with the admins not paying attention and just ignoring the problem while im here showing wrong data in my website due to this problem.
@nikarayanpouya specially when I'm being charged for every minute using your API in premium.
@idefix37 that justify the 2 month timespan for just idenifing a problem
I have diligently followed all your instructions and provided every part of the request as requested.
However, it is with great disappointment and concern that I express my frustration over the prolonged delay in addressing the issue at hand. It has been almost two months since I initially reached out, and there has been little to no progress in resolving the problem. What is even more disheartening is the lack of clarity on whether there is indeed a problem to begin with.
As someone who invested in the premium version, this extended timeframe is unacceptable and has left me feeling let down by the level of service provided. I had hoped for a more efficient resolution process.
I kindly request that you give this matter the attention it deserves and expedite the necessary actions to rectify the situation. The current circumstances have significantly impacted my experience as a customer, and I trust that you will take the appropriate measures to restore my faith in your service.
I would greatly appreciate regular updates on the progress made and a clear timeline for when I can expect a resolution. Transparency and open communication are essential in situations like these, and I believe it is crucial for all parties involved.
Thank you for your understanding and attention to this matter. I look forward to your prompt response and a resolution that addresses the issue at hand.
Sincerely,
[Your Forum Username]