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    Ralf Klinnert

    @Ralf Klinnert

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    Latest posts made by Ralf Klinnert

    • Refund for double payment

      Hi there Windy team.
      Last night I renewed my annual subscription via PayPal payment on my phone. During the payment process there occurred an error after what I thought was a completed payment and I was not automatically linked back to your app on the phone and the premium features were not unlocked.
      So I attempted the same payment process again with the same results.
      Only when checking my emails a while later did I find out that now both payments were executed and I paid twice for the same subscription.
      Can you please advise how to get a refund of one of those subscription payments please.

      I used the subscription code in one of the confirmation emails to unlock the premium features.

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      Ralf Klinnert