Hi @Korina , I understand perfectly and the reason for the purchase was to support the excellent work the Windy team offer us.
Unfortunately, you partnered with a company which isn't exactly the same kind. They are software businessmen and do not care at all of the kind of people you and us are… Just in order to clarify my thought :
- locking people in a subscription mode doesn't provide sustainable income… It's the opposite… moreover when the subscription is handled by a 3rd party…
- it would be better to clarify that before the purchase and recall for renewal, showing all you efforts and need in support, some weeks before expiration. These contacts should come from your staff because I'm afraid that if you let your contact's database in the hands of those people, you'll lose the proximity, control of your words… and in the end the sustainable income. Your members get sustainable weather data and will be very happy to renew… but from you…
- as an addition these people (that we do not know before being charged by them) are storing the payment method used and do not allow to remove it even if the subscription auto renewal is cancelled… That's not secure (nor fair)
That said, I hope you'll appreciate this feedback of an absolute friend (and subscriber) in order to help at building the strong funding users group needed for such a great work.
Thank you again for the good job and keep on running it.