@Matthew-Moskal
Thank you for quickly adding the screenshots. From this I can conclude that this is a bug. I will try to fix it as soon as possible.
Could I ask you to add your Windy Watch face, if the bug appears there as well? It is possible to add it directly from the Windy Watch app.
All the complications use one data model, so it would help me a lot in debugging.
Thank you.
Hello @Garik-Peter :),
thank you for creating this topic. I am currently responsible for the watchOS application, so I would like to ask a few questions.
What is the most important information you want to see in corner complications or generally in your watch faces?
Why do you want settings in your WatchOS application? Isn't easier to have this setting synchronized with the application in your iPhone (as the widgets for example)?
Thank you for the answers. This topic and your ideas are really important for me.
I have investigated this issue for your location ( Port Augusta, South Australia, Australia) and there was an error in processing the data.
This problem may occur in another location, so I am giving it a high priority.
Thank you again for your report and I apologize for the inconvenience and it will be fixed in the new version.
@Kez77 Thank you for letting us know what helped you. It was probably some kind of system problem. I'm glad to hear that your complications are now working as they should :) .
Hello @rabard ,
You have set the zoom to 240% in your browser. Change it to 100%. It should fix your problem.
Hello @PTarkkonen,
I am a responsible developer for watchOS. Firstly thank you for the bug report. I know about this issue, and it is tough to simulate it. That is a reason why it is still not fixed yet. I have added special logs to catch this error. So, I hope it will be fixed in future versions.
I would lite to ask why it is necessary to reinstall the application? I think just force quit the Windy application and start again should be enough. Can you confirm this, if it couse again?
Thank you again for the bug report :)
@tkingham @Obroey Can you please check if the Windy widget is working properly on your device? There may be a similar problem so I can fix both.
Thank you.
@ptarkkonen
Sure, I understand now.
As I told in the next release, necessary logging logic will be added to find the bug and fix this issue. Sadly, I can't do more right now.
You don't have an "uninstall" application in iPhone AW settings. Simply push the button under your crown (on Apple Watch) and swipe left to close the application.
Simon
Hello @dclongr ,
as the system says, you need to update your phone to at least iOS 14 to use widgets.
For the Windy Apple watch app, you need to have at least WatchOS 7.2 on your watch (available on Apple Watch 3 and newer).
@northviewsp
Thank you for reporting the error. The error is on our servers. It was probably caused by the last update of the servers. I'm going to investigate and fix the error. I will keep you informed.
Hi,
I'm gonna do a check of the entire widget premium system today. I hope to find the problem as soon as possible. For now try the following.
Please make sure your device has enough disk space and you have internet connection before doing the following steps.
If it didn't work, please send us ( or me in a private message if you don't want to share publicly ) a video of the widget, then turning on the windy ( turning it on, not waking it up from the backgrounder ), and then the widget again.
I hope this helps as a workaround and I'll keep you posted on the progress on the troubleshooting from our side.
@bbary
Projekt na premium hodinky je interne schválený, ale to je jediná informácia, ktorú vám ako iOS developer môžem prezradiť. Keď bude projekt implementovaný, určite o tom budeme hromadne informovať.
Každopádne, práve je k dispozácii nový update widgetov, ktoré už podporujú aj premium ( 1H predpoveď, častejšie obnovovanie a pod. ) a v ďalšom update bude taktiež prekvapenie pre premium užívateľov.
Dúfam, že chápete, že určité informácie nie je možné zatiať publikovať.
@bbary
Ahoj, predovšetkým ďakujem za nahlásenie chýb.
Ikona s aktuálnym počasím je podľa príspevku chybová, to opravím do nasledujúcej verzie.
Krivka s počasím je "konštantná" pretože komplikácia ( graf ) nemá dostatok dát na jej zobrazenie. Jedná sa o predpoveď počasia, takže večer sa už "nepredpovedá" na aktuálny deň. Presnejšie predpoveď sa nerobí dozadu. O 20:54 máme najaktuálnejšiu predpoveď z 18:00 ( veľmi približne ), takže predpoveď obsahuje 18:00, 21:00 a pod. ( 1H predpoveď v hodikách pre premium pripravujeme ). Riešením by bolo ten "začiatok" nezobrazovať vôbec. Takto by to dávalo pre vás zmysel?
Nesúlad medzi hodinkami a iOS applikáciou vychádza z toho, že hodinky nepodporujú (zatiaľ) premium, takže ako premium máte v applikácii presnejšiu a aktuálnejšiu predpoveď, ako v hodinkách.
Hodinky maju obmedzený zdroje na obnovu dát ( záleží na množstve batérie, ako často sa komplikácia využíva, pripojenie k iPhonu a sieti a pod.. ), tých faktorov je mnoho, preto sa môže stávať, že počas dňa obnova dát klesá. Je zo žiaľ obmedzenie s ktorým nič nezmôžeme.
Dúfam, že som vám odpovedal asoň z časti a ešte raz ďakujem, za nahlásenie.
@northviewsp
So, if I understand correctly, the widget on the iPad has also been fixed?
I looked to see where the problem might be and the only place is in storing the "premium key" on disk. In that case though, it is suspicious that the premium account information is available. The other place where it could fail is a bad restore of the "premium key", from our servers, but if premium works for you in the app, then the "premium key" is fine.
@idefix37 Yes, that's fine, the widget doesn't have data from the server yet, so it has nothing to display ( it happens when there is a slower internet connection or a longer response time from the server ).
@northviewsp I do thank you for reporting the bug. I will connect my iPad to console and try to find out what the problem is. Can I ask if you have iCloud enabled? ( It's not a necessity to have iCloud, but it would help me in detecting the bug). Is it the Premium Forecast widget or the Premium Hour Forecast widget ?
@idefix37 said in New Premium Widget:
I got the same red widget during few seconds after modifying the widget model. Then it went back to normal.
There was also an error message "Open the Windy app"?
Hello @northviewsp ,
try just opening the Windy app for a few seconds and check the widget again. This widget condition occurs when the widget does not have your "premium key".
Please make sure you are in the app under a premium account and we have an internet connection, alternatively try logging out and logging back in.
Let me know if that helped.
Hello @Marton-Nagy ,
Thank you for the bug report,
we have new versions of widgets ready to release this week that are hopefully not affected by this bug (I have iOS16, beta 4). Please let me know if after the update the problem has been fixed.
Thank you very much for your help, this will make fixing the bug much easier for me.
The refresh one is a bit more complicated with the watch. Our forecast data is downloaded on the backend and the watch manages it itself ( when they have the resources, iPhone has good connectivity, time of day, etc). So it's hard to predict their refresh. When the data is downloaded, the backgroud thread will ask the system to refresh complications.
From my observation, the watch refreshes all complications in the morning ( the system has a prediction of when the user gets up ) so that when you put on the watch you have actual information. Then the refresh depends on what watchface you are currently using and gives priority to that.
I'm not sure if I'll push this through to the next release as it's already ready in the testing phase, but I'll look at it today and do my best.
Thanks again for your time and I'll let you know when it's fixed.
@Matthew-Moskal
Thank you for quickly adding the screenshots. From this I can conclude that this is a bug. I will try to fix it as soon as possible.
Could I ask you to add your Windy Watch face, if the bug appears there as well? It is possible to add it directly from the Windy Watch app.
All the complications use one data model, so it would help me a lot in debugging.
Thank you.