Posts made by Suty

@bob-belzy Hi, we cannot do much with data we get from the provider. However, my colleague checked the whole situation and something wasn't correct there, so thank you for reporting the whole situation.

@bdwalker Hi, our colleagues are working on the fix and it should be fixed in the version 46, released during the May.

@lattyak Hi, it has been released this week. We are sorry about this issue.

@martinmginsburg Unfortunately, this is not manually handled, so I cannot remove that on my own.

@dwilliams016 Hi, can you please report any erros from the app, or error console in the app?

@andyvo Hi, how exactly does that behave?

@Bill-Wiygul To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
3. Click on 'Restore purchases'.
4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

@Abdulrahmanalha No

@H-H-9fb9d1a9-39c5-438b-afa9-8b50733823ab Could you please try to use a different VPN?

@Fabienne-Bom Hi, I already logged our app out on all your devices, where Windy is installed or visited.

@Abdulrahmanalha Hi, there is no such offer/discount in our pricing.

@Caefix Hi, it was probably an outage. But I already see radar data in this region. Can you check that on your end?

@Sheff7553 Hi, same process as mentioned in my post above. I give you a little hint, you used Fastspring.

@Jayson-Morgan Hi, firstly, tell me please what device you used for the purchase. If you contacted us via email and provide the invoice, please confirm and I will reply there.

@Dunedin-Star So you open the route planner in the Waves layer, create a route and then if you refresh, the issue is there, correct?

@auweatherwatcher Hi, we did some changes in this loading of map tiles and the update is released this week. Please try to update to version 45.1.3 to see if that helps.

@Galina-R Unfortunately, I can't promise this now.

@Abdulrahmanalha One Premium per one user, more about pricing here.

@Lorenzo-Allesch Hi, is the button not responsive, or do you get any error?

@auweatherwatcher Did you check the website version on the same device?