@Suty I will confirm the details of the cancellation. Thank you so much for your help.

@Suty I am requesting a cancellation and refund for one of the payments, as I was charged twice.
In my single Premium account, there were two card payments made — one manual payment on July 18, 2025, and one automatic payment on July 28, 2025. The payment details were shown in the table shared earlier in our conversation.
I had previously submitted this request via email with your support team, but have not received any further response. That is why I am now reaching out to you directly.

@Suty Hello, we checked with our card company, but they confirmed that there is no record of a cancelled payment.
Could you please look into this for us? Thank you.

@Suty I will confirm the details of the cancellation. Thank you so much for your help.

@Suty Yes, it is possible that we used that email address. That is also one of the email addresses we use.

@Suty I'm sorry, but I didn't quite understand what you meant.

If the payment in 2025 was not made under the account (john@ust**..), could you please look it up under (ejlee@ust**..) instead?
That would be greatly appreciated.

We intend to continue our Premium subscription, and the reason we are requesting a cancellation is that we were charged twice for the Premium subscription in 2025 ㅡ so we are simply looking to cancel one of those two payments.

Therefore, if it is possible, we would be happy for you to process a refund for the payment made through PADDLE.NET as listed in the table above.

@Suty Hello,
I noticed a double-charge in July 2025: one was an automatic renewal and the other was a manual payment I made before realizing the auto-renewal.

The transaction on 2025-07-28 shares the exact same merchant name ("CKO*FS *WINDY 524220") as my premium subscriptions from 2023 and 2024.

Since this merchant info has been consistent for years, I believe this charge is linked to your previous billing system.

I have all the bank statements for these transactions from 2023 to 2025 to help you locate the payment.

I would appreciate it if you could check your records again and process a refund for the duplicate automatic renewal.

@Suty

Hello, I’m following up on my refund request. The last update I received was on November 18 of last year when the agent asked to check my device. I’ve sent follow-up emails since then but haven't received a reply. It has been a long time, and I’m concerned about the delay. Could you please check the status and process my refund as soon as possible?

Thank you.

Hello,
I sent an email on August 25 regarding a refund request for a duplicate payment.
The email included the receipt and screenshots.

Please let me know the status of this matter.

If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr

Thank you.

@Suty

Hello, Thank you for your kind response.

Unfortunately, the email address you provided doesn't seem to exist. Could you please double-check the address?

I was charged twice for the subscription.

Please cancel the payment made on July 28 (20.89 USD).

The email address associated with my account is john@ust21.co.kr.

If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr