Hello, I’m following up on my refund request. The last update I received was on November 18 of last year when the agent asked to check my device. I’ve sent follow-up emails since then but haven't received a reply. It has been a long time, and I’m concerned about the delay. Could you please check the status and process my refund as soon as possible?
Thank you.
Hello,
I sent an email on August 25 regarding a refund request for a duplicate payment.
The email included the receipt and screenshots.
Please let me know the status of this matter.
If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr
Thank you.
Hello, Thank you for your kind response.
Unfortunately, the email address you provided doesn't seem to exist. Could you please double-check the address?
I was charged twice for the subscription.
Please cancel the payment made on July 28 (20.89 USD).
The email address associated with my account is john@ust21.co.kr.
If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr