@ust21or I found the conversation and the problem was that we were not able to locate the payment, also, you attached certain screenshot from probably your bank account, but there was no information about which service charged you. Without any invoice or anything related we are not able to locate the transaction. As you can see in your bank account, the first one mentions Paddle.com as the provider, we found this one. But the second one is not anyhow related to services, we use for the subscription management (Paddle, AppStore, Google Play or even older Fastspring).